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Newsletter


Shipping & Returns

Returns

You can return any Zuny item, unused and with complete packaging, within 30 days of delivery for a full refund (excluding shipping fee). We'll also pay the return shipping costs if the return is a result of our error (such as you received an incorrect or defective item).

Your refund will be processed upon receipt of the product in saleable condition. However it can take up to four weeks for your financial instituion to process the refund. Unfortunately this is out of our control and generally you will receive a refund more quickly.

If you do need to return an item, simply follow these 3 simple instructions;

  1.        Login to your Account
  2.        View the order using the "Complete Orders" link under the My Account menu
  3.        Click the Return Item(s) button.

We'll notify you via email of your refund once we've received and processed the returned item.

You can also call us on 02 8206 2444 and we can assist you over the phone.

 

Shipping

At this time we can only ship to Australia and New Zealand. If you are located in other countries we can assist you in locating your local distributor. So please contact us on 02 8206 2444 or email by CLICKING HERE.

For Australian customers we have a flat $9.95 shipping fee, regardless of the total weight or number of items (excludes Zuny giants).

Standard Delivery Service: 

Note the times below are approximate and are for domestic shipping and are business days only. We usually use Australia Post eParcel or a courier for small orders, and once your order has been shipped, the status of your order will be changed to "Shipped", and a Tracking Number will be included for your reference. Here is a guide on transit times:

Metro Deliveries Transit Time Country Deliveries Transit Time
ACT 1 - 3 Days ACT 3 - 5 Days
New South Wales 1 - 3 Days New South Wales 3 - 5 Days
Victoria 1 - 3 Days Victoria 3 - 5 Days
Queensland 1 - 3 Days Queensland 3 - 5 Days
Western Australia 5 - 7 Days Western Australia 5 - 7 Days
Tasmania 5 - 7 Days Tasmania 5 - 7 Days
Northern Territory 7 - 10 Days Northern Territory 7 - 10 Days

Order Processing Time - When will my order ship?

Warehouse cut-off times are 7:00am Monday to Friday (exlcuding public holidays). If your order is received after this time, it will generally be despatched the following business day.

For New Zealand customers the shipping rates are weight-based. The weight of each item can be found on the product detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram. Please email by CLICKING HERE to request a shipping quote.